Celebrate Customer Service - Insider Secrets
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service in worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.
Celebrate customer service - take your customer relationships to the next level:
- Why great service = more business
- Internal customer service
- Mystery shoppers
- Turn complaints into compliments
- Online service
- Cross-cultural service
- How to implement great service
Featuring Experts:
- James Feldman
- Jeanette S. Cates
- Rick Crandall
- Mark Csordos
- Theodore W. Garrison III
- Sandra Livermon
- Peggy Morrow
- Edward J. Peters
- Cindy Shaffer
- Patricia Zakian Tith
Product Details:
Paperback: 185 pages
Publisher: Select Press (©1999)
ISBN: 1-890777-06-4
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30-day limited warranty. This is a refurbished unit. It has a 30 Day Warranty. These are not repairable items. If this unit does not work correctly during the 30-day warranty, then it will be replaced. Outside of the warranty, there are NO repairs on this unit.
